AI Use & Transparency Policy

Jade Event Operating Platform|Last Updated: June 25, 2026

1. Purpose

This AI Use & Transparency Policy explains how artificial intelligence ("AI") is used within Jade, including AI-enabled features, automated decision-making, and our commitments regarding the handling of personal information and Customer Data.

2. Definitions

  • "AI Features" means features that use machine learning, natural language processing, statistical models, or other automated techniques to generate outputs, classifications, predictions, recommendations, or decisions.
  • "Customer Data" means data submitted by or on behalf of an Organizer.
  • "Personal Information" has the meaning defined in our Privacy Policy and applicable laws.

3. How Jade Uses AI

Depending on configuration and event workflows, AI Features may be used to:

  • validate and normalize data (e.g., deduplication, formatting, field completion suggestions);
  • assist organizer setup, screen navigation, content drafting, and report generation;
  • assist customer support (e.g., identity-aware summaries, suggested responses, and knowledge-base answers);
  • analyze uploaded event, hotel, contract, badge, or business-card materials where configured;
  • provide recommendations or suggested actions (e.g., sessions, housing options, routing suggestions, sourcing actions, or follow-up emails);
  • support participant-agent workflows that collect registration data and hand the user to Jade to complete payment or other browser-only steps.

4. Automated Decision-Making and Impact

Certain Services may involve automated or rule-based processing that can affect Users, such as:

  • approvals or eligibility routing;
  • pricing tiers, discounts, deposits, cancellation policies, or fees when configured by the Organizer;
  • ranking, recommendations, or suggested actions that influence options shown.

AI Features generally assist these workflows by producing drafts, summaries, recommendations, or structured outputs; event configuration and authorized users remain responsible for final rules and decisions unless a separate written agreement says otherwise.

4.1 Human Oversight

Where enabled, Organizers and authorized staff may review, override, or audit automated outcomes. The availability of human oversight depends on configuration and operational processes.

4.2 User Notice

When AI Features or automated workflows materially influence outcomes, Organizers should present appropriate disclosures to Users within event workflows. MCI provides tooling and documentation to support such disclosures where feasible.

5. Accuracy, Limitations, and Safety

AI Features:

  • may produce inaccurate, incomplete, or biased outputs;
  • may reflect limitations in data quality or context;
  • may not be appropriate for high-stakes decisions without safeguards.

Users remain responsible for verifying AI outputs and making final decisions. AI outputs are not professional advice.

6. Data Use Commitments

6.1 No Training on Customer/Attendee Data

MCI does not use Customer Data or Attendee/Exhibitor personal data to train general-purpose AI models.

6.2 Processing for Service Delivery

MCI may process Customer Data and Personal Information using AI Features to provide, secure, and improve the Services consistent with our Privacy Policy and applicable DPA.

6.3 Data Minimization and Access Controls

We design AI Features to limit processing to what is necessary for the intended feature and apply access controls and logging to protect data.

7. Prohibited Uses

You may not use AI Features to:

  • violate law or third-party rights;
  • generate or distribute unlawful, harmful, or deceptive content;
  • make solely automated high-risk determinations (e.g., employment, housing eligibility outside the event context, credit) without appropriate legal authorization and safeguards;
  • attempt to extract confidential or personal data from the system ("prompt injection" or data exfiltration);
  • perform security testing or model extraction without written authorization.

These restrictions are further described in the Acceptable Use Policy.

8. Subprocessors and Vendors

AI Features may rely on approved vendors and infrastructure providers. Subprocessors are described in the Privacy Policy and, for customers under a DPA, in the DPA's subprocessor provisions.

9. Changes

We may update this policy from time to time and will update the "Last Updated" date.

10. Contact

Questions about AI use in Jade: legal@wearemci.com.